Refund policy
All sales are final.
Every String Art Studio piece is an original, one-of-a-kind artwork. Because each work exists only once, we do not accept returns or exchanges, and we do not offer refunds for change of mind.
Damage during shipping
We pack every artwork carefully. If your piece arrives damaged:
- Email us at a@stringart.studio within 48 hours of delivery.
- Include your order number, photos of the damage, and photos of the packaging.
- Please keep the artwork and all packaging until we respond.
After reviewing your request, we will offer a repair, a partial refund, or a full refund, depending on the damage. If a return is needed, we will arrange and pay for the return shipping.
Requests received more than 48 hours after delivery, or without photos, may not be eligible.
Questions
If you have any questions before buying (size, colors, how the piece looks in person), write to a@stringart.studio. We are happy to send extra photos or a short video.